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Unhandled exception (access violation) at 0x00007FF75ED3A255

Hello there,

We’ve encountered a sudden termination of MongoDB, and would require manual restart;
checked that there was an error message -

“2020-05-24T09:17:06.391+0800 I CONTROL [conn80520] *** unhandled exception (access violation) at 0x00007FF75ED3A255, terminating”

mongoDB 3.2.9

Details error log as below:

    2020-05-24T09:17:06.391+0800 I CONTROL  [conn80520] *** unhandled exception (access violation) at 0x00007FF75ED3A255, terminating
    2020-05-24T09:17:06.391+0800 I CONTROL  [conn80520] *** access violation was a write to 0x000000ED77E30000
    2020-05-24T09:17:06.391+0800 I CONTROL  [conn80520] *** stack trace for unhandled exception:
    2020-05-24T09:17:06.496+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0x1eb865
    2020-05-24T09:17:06.496+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0x1ebb26
    2020-05-24T09:17:06.496+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0x1f3917
    2020-05-24T09:17:06.496+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0x1f3076
    2020-05-24T09:17:06.496+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0x1f33a4
    2020-05-24T09:17:06.496+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0x659fbd
    2020-05-24T09:17:06.497+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0x65a221
    2020-05-24T09:17:06.497+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0x67ecf3
    2020-05-24T09:17:06.497+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0x60265a
    2020-05-24T09:17:06.497+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0x601cce
    2020-05-24T09:17:06.497+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0x60474e
    2020-05-24T09:17:06.497+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0x604d21
    2020-05-24T09:17:06.498+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0x61641e
    2020-05-24T09:17:06.498+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0x616e45
    2020-05-24T09:17:06.498+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0x5fd351
    2020-05-24T09:17:06.498+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0x62d984
    2020-05-24T09:17:06.498+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0xf30c
    2020-05-24T09:17:06.498+0800 I CONTROL  [conn80520] mongod.exe      ???
    2020-05-24T09:17:06.498+0800 I CONTROL  [conn80520] mongod.exe      ???
    2020-05-24T09:17:06.498+0800 I CONTROL  [conn80520] mongod.exe      ???
    2020-05-24T09:17:06.498+0800 I CONTROL  [conn80520] mongod.exe      ???
    2020-05-24T09:17:06.498+0800 I CONTROL  [conn80520] mongod.exe      ???
    2020-05-24T09:17:06.499+0800 I CONTROL  [conn80520] mongod.exe      ???
    2020-05-24T09:17:06.499+0800 I CONTROL  [conn80520] mongod.exe      ???
    2020-05-24T09:17:06.499+0800 I CONTROL  [conn80520] mongod.exe      ???
    2020-05-24T09:17:06.499+0800 I CONTROL  [conn80520] mongod.exe      ???
    2020-05-24T09:17:06.499+0800 I CONTROL  [conn80520] mongod.exe      ???
    2020-05-24T09:17:06.499+0800 I CONTROL  [conn80520] mongod.exe      ???
    2020-05-24T09:17:06.499+0800 I CONTROL  [conn80520] mongod.exe      ???
    2020-05-24T09:17:06.499+0800 I CONTROL  [conn80520] mongod.exe      ???
    2020-05-24T09:17:06.499+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0x6a52be
    2020-05-24T09:17:06.499+0800 I CONTROL  [conn80520] mongod.exe      index_collator_extension+0x161256
    2020-05-24T09:17:06.500+0800 I CONTROL  [conn80520] mongod.exe      ???
    2020-05-24T09:17:06.500+0800 I CONTROL  [conn80520] MSVCP120.dll    ???
    2020-05-24T09:17:06.500+0800 I CONTROL  [conn80520] MSVCR120.dll    ???
    2020-05-24T09:17:06.500+0800 I CONTROL  [conn80520] MSVCR120.dll    ???
    2020-05-24T09:17:06.500+0800 I CONTROL  [conn80520] KERNEL32.dll    ???
    2020-05-24T09:17:06.500+0800 I -        [conn80520] 
    2020-05-24T09:17:06.501+0800 I CONTROL  [conn80520] writing minidump diagnostic file C:\Program Files\MongoDB\Server\3.2020-05-24T01-17-06.mdmp
    2020-05-24T09:17:06.503+0800 I CONTROL  [conn80520] failed to create minidump : errno:-2147024888 Not enough storage is available to process this command.
    2020-05-24T09:17:06.503+0800 I CONTROL  [conn80520] *** immediate exit due to unhandled exception
    2020-05-24T10:13:30.126+0800 I CONTROL  [main] ***** SERVER RESTARTED *****

Is there any insight can be shared with us?

Thank you so much!!!

Hi,

MongoDB 3.2.9 was released in August, 2016 and the 3.2 series reached end of life in 2018. My first suggestion would be to upgrade to the final 3.2.22 release, as there have been many bug fixes as well as security and stability improvements since 3.2.9. Minor releases (like 3.2.x) do not include any backward-breaking compatibility changes.

I would definitely plan upgrading to a supported release series (currently MongoDB 3.6 or newer) as no further fixes or support are provided for End-of-Life releases.

From your log output it appears at least one of your volumes may be low on free storage space:

failed to create minidump : errno:-2147024888 Not enough storage is available to process this command.

I’m not sure if low storage space led to your issue, but you should look for for further details in the log lines preceding the unhandled exception.

The other provided log lines don’t provide any further useful context.

Regards,
Stennie