Unable to load the database to do labs

Unable to connect to the database. IT opened port

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Filled out the fields as instructed

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Database does not appear to be loading

Any ideas, thanks, Teresa.

Tried again got the above error message - is this at your end? Date for my labs is tomorrow.

After getting an email direct from Sean Campbell, I tried to reply but email was rejected by Mongodb University even though it said I could respond via the email: " Visit Topic or reply to this email to respond

My response is under the original email.

From: Sean Campbell via MongoDB University Discussion Forum <mongodb_university@discoursemail.com>
Sent: Monday, July 22, 2019 1:43 PM
To: Le Roux, Teresa <tleroux@sscinc.com>
Subject: [MongoDB University Discussion Forum] [M001: MongoDB Basics/Chapter 1: Introduction] Unable to connect - Labs due toomorrow

\ 45x45 natac13
July 22

Hey @Teresa_08318

Have you checked out this sticky post .

And you will still be able to pass if you miss a lab or two, so no worries there. :slight_smile:Lets just make sure you can connect using Compass.

My response:
From: Le Roux, Teresa
Sent: Monday, July 22, 2019 2:40 PM
To: ‘MongoDB University Discussion Forum’ mongodb_university+f8920d92ef9a7518b770352fb7bfd4e8@discoursemail.com
Subject: RE: [MongoDB University Discussion Forum] [M001: MongoDB Basics/Chapter 1: Introduction] Unable to connect - Labs due toomorrow

Hi - I had seen the sticky post, so to answer the queries: 1 to 7 screen snips below to show results. I appear to be getting to AWS, eventually. And suddenly now I am getting a different error message, after doing all of the below: see snip 8 below, at the very end. Thanks, Teresa.

Actions taken before the above, new, error message occurred:
1-reloaded Mongodb .exe file: complete
2 – Checked parameters:

3 – Pinged cluster0-shard-00-00-jxeqq.mongodb.net – see below
4 – ran trace route – see below, same screen snip

5 – not able to telnet working on a Windows Desktop not a Mac
Ping to ec2-34-195-121-130.compute-1.amazonaws.com

6 - Tracert to ec2-34-195-121-130.compute-1.amazonaws.com

7 - Browser to http://cluster0-shard-00-00-jxeqq.mongodb.net:27017/

8 – new error message after all that.

Hi @Teresa_08318,

Connection closed error means you have left the Compass open for a long while, without doing anything. Your connection experienced a timeout. Simply close Compass and then restart it.

If you still face any issue feel free to get back to us. Happy Learning :slight_smile:

Thanks,
Shubham Ranjan
Curriculum Support Engineer

I get that error message the instant I try to connect to Compass, which means I guess that compass is closed to me immediately I try to connect.

Just tried again today

image

Hi @Teresa_08318,

Can you please set the SSL parameter to Use System CA / Atlas Deployment and see if that resolves the issue.

Thanks,
Shubham Ranjan
Curriculum Support Engineer

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That worked! Thank you - not I can get the coursework done on time. Appreciate your help. Thanks again.

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