Hi i am unable to connect to mongo cluster from compass
There is a similar post to this happening here. Does your config look like the screenshot from the other post?
yes it does look exactly the same
This is interesting as I am able to connect with that config as we speak. Perhaps there is a different issue going on since I have seen a few people have an issue connection to Compass.
Can you please share the screenshot of the configuration parameter that you are passing to the compass and also share the error message that you are getting while trying to connect to the cluster.
Note : Please ensure the following:
- There are no blank spaces present in any of the parameters that you are passing.
- Please confirm that port 27017 is not blocked by clicking http://portquiz.net:27017.
- You are able to ping cluster0-shard-00-00-jxeqq.mongodb.net
Curriculum Support Engineer
[http://portquiz.net:27017.] i am unable to access the link here
Is there any way i can know whats causing this issue
Hi please do the following and share the screenshots. Start your terminal or Command Line and execute this command
Also the error in your screenshot is not visible. Kindly scroll to the top after hitting the connect button to see the error message and share the same with us.
Hi @Shubham_13709 I cannot see any error while i am connecting in the compass tool…it just gives a timeout.
i hv pinged the url and its success
Can you please try connecting to the MongoDB cluster using the mongo shell by executing this command in your command line :
mongo “mongodb://cluster0-shard-00-00-jxeqq.mongodb.net:27017,cluster0-shard-00-01-jxeqq.mongodb.net:27017,cluster0-shard-00-02-jxeqq.mongodb.net:27017/test?replicaSet=Cluster0-shard-0” --authenticationDatabase admin --ssl --username m001-student --password m001-mongodb-basics
This way we would be able to figure out if there is any network problem or it is a compass specific issue. And also kindly make sure you have downloaded the correct version of the compass 1.18.0 (Stable) as shown in the screenshot below.