Unable to connect - Labs due toomorrow

Got my IT to open the port:
image
Tried to connect to the Database
image
Got this error message:
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Is this at your end or may end?

Hey @Teresa_08318

Have you checked out this sticky post.

And you will still be able to pass if you miss a lab or two, so no worries there. :slight_smile: Lets just make sure you can connect using Compass.

Tried to reply, my email is getting rejected: Did everything on the sticky post and took screen shots. do you have an email address I can send them too?

From: MongoDB University Discussion Forum mongodb_university@discoursemail.com
Sent: Monday, July 22, 2019 2:41 PM
To: Le Roux, Teresa tleroux@sscinc.com
Subject: [MongoDB University Discussion Forum] Email issue – Unknown To: Address

We’re sorry, but your email message to [“mongodb_university+f8920d92ef9a7518b770352fb7bfd4e8@discoursemail.com”] (titled RE: [MongoDB University Discussion Forum] [M001: MongoDB Basics/Chapter 1: Introduction] Unable to connect - Labs due toomorrow) didn’t work.

None of the destination email addresses are recognized, or the Message-ID header in the email has been modified. Please make sure that you are sending to the correct email address provided by staff.

Hey @Teresa_08318

I have never tried to respond via email, so I am no help to you there. However with regard to pictures you should be able to upload them with this forum.

Hi @Teresa_08318,

Please take a look at this post.

Thanks,
Shubham Ranjan
Curriculum Support Engineer