Unable to connect compass server

Unable to connect server even after providing correct details

Hi @Gaurav_88483,

I just tested it and I’m able to connect.

Try two things:

  1. Enter the port number 27017 and try to connect again
  2. Using command prompt, ping the host and take a screenshot of the results:
    ping cluster0-shard-00-00-jxeqq.mongodb.net

My suspect is your firewall is blocking this connection.

HI @007_jb: Thank you but it also doesn’t work.

This is what I think is happening. Turn off the firewall and try again.

Are you doing this from home or the office? And are you using a work or personal laptop?

Good to hear that it’s resolved! :+1:

1 Like

Hi @Gaurav_88483,

[Edit ] :- The isssue was due to VPN

I’m glad your issue got resolved. If you have any other issue please feel free to get back to us.

Happy Learning :slight_smile:

Thanks,
Shubham Ranjan
Curriculum Support Engineer