Sending a custom email template for reset password

MongoDB Atlas App Services & Realm
1

When using realm for authentication, is it possible to send a custom email when calling the reset password function? Currently, when setting a resetFunctionName, it does not run this function (in here we send our own reset email template).

We have it set up the same way for sending the signup confirmation - which works just fine. Only when trying to customize the password reset experience, we are not able to do so.

2

Hi @Martin_Kayser,

So according to what you are saying usin a confirmation function which sends a confirmation email does work, while using similar logic for resetPassword does not?

Can you share your application link? How do you trigger the password reset? Which sdk?

Best
Pavel

3

We currently have it set up as follows:

  • Authentication > Email/Password > Password Reset: Run a Password Reset Function
  • Custom Function: RunResetPasswordNotificationEmail({ username, password, token, tokenId }), returns “pending”
    – First thing here: why do we need to pass a password that is never used? As the user gets an email after this step, and with the authenticated link they will reset their password using resetPassword()
  • Client side

await this.$client.emailPasswordAuth.callResetPasswordFunction(this.email, “RandomPass”);

where this.email is the same as username.

Calling the function results in the following error:

UserNotFound Error (Authentication)
Error:
user not found

The following works, but it does not allow us to send a custom templated email:

await this.$client.emailPasswordAuth.sendResetPasswordEmail(this.email);

Using JavaScript:

“realm-web”: “^0.6.0”,

4

Any ideas what could be going wrong?

Thanks,
Martin

5

Hey Martin,

Can you try updating your realm-web version to 10.0 - the version you are using was a beta version and the issue may have been fixed in a later version.

The syntax in the stable version has also changed to callResetPasswordFunction

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