Problem while while installing mongodb enteprise edition

getting error code 2755 while installing enterprise edition to work on mongo shell

Hi @Lakshminarayanan_45061,

Please elaborate the error that you are getting.Also, share the screenshot where you see this error message so that I can help you more precisely on it.

It is recommended to follow the steps mentioned in the Lecture: Installing Mongo Shell.

Please let me know, if you have any questions.

Thanks,
Sonali

followed the same steps mentioned in the video. Software getting installed but when I try to connect to mongo shell getting below error:

MongoDB shell version v3.6.13
connecting to: mongodb://cluster0-shard-00-00-jxeqq.mongodb.net:27017,cluster0-s
hard-00-01-jxeqq.mongodb.net:27017,cluster0-shard-00-02-jxeqq.mongodb.net:27017/
test?authSource=admin&gssapiServiceName=mongodb&replicaSet=Cluster0-shard-0
2019-07-27T14:25:27.482+0530 I NETWORK [thread1] Starting new replica set monit
or for Cluster0-shard-0/cluster0-shard-00-00-jxeqq.mongodb.net:27017,cluster0-sh
ard-00-01-jxeqq.mongodb.net:27017,cluster0-shard-00-02-jxeqq.mongodb.net:27017
2019-07-27T14:25:33.914+0530 I NETWORK [ReplicaSetMonitor-TaskExecutor-0] Socke
t recv() timeout 34.195.121.130:27017
2019-07-27T14:25:33.915+0530 I NETWORK [thread1] Socket recv() timeout 52.4.23
8.74:27017
2019-07-27T14:25:34.020+0530 I NETWORK [thread1] SocketException: remote: (NONE
):0 error: SocketException socket exception [RECV_TIMEOUT] server [52.4.238.74:2
7017]
2019-07-27T14:25:34.020+0530 I NETWORK [ReplicaSetMonitor-TaskExecutor-0] Socke
tException: remote: (NONE):0 error: SocketException socket exception [RECV_TIMEO
UT] server [34.195.121.130:27017]
2019-07-27T14:25:40.396+0530 I NETWORK [thread1] Socket recv() timeout 34.205.
152.216:27017
2019-07-27T14:25:40.396+0530 I NETWORK [thread1] SocketException: remote: (NONE
):0 error: SocketException socket exception [RECV_TIMEOUT] server [34.205.152.21
6:27017]
2019-07-27T14:25:40.398+0530 W NETWORK [thread1] Unable to reach primary for se
t Cluster0-shard-0
2019-07-27T14:25:40.398+0530 I NETWORK [thread1] Cannot reach any nodes for set
Cluster0-shard-0. Please check network connectivity and the status of the set.
This has happened for 1 checks in a row.
2019-07-27T14:25:47.119+0530 I NETWORK [thread1] Socket recv() timeout 34.205.
152.216:27017
2019-07-27T14:25:47.120+0530 I NETWORK [thread1] SocketException: remote: (NONE
):0 error: SocketException socket exception [RECV_TIMEOUT] server [34.205.152.21
6:27017]
2019-07-27T14:25:53.773+0530 I NETWORK [thread1] Socket recv() timeout 52.4.23
8.74:27017
2019-07-27T14:25:53.773+0530 I NETWORK [thread1] SocketException: remote: (NONE
):0 error: SocketException socket exception [RECV_TIMEOUT] server [52.4.238.74:2
7017]
2019-07-27T14:25:59.665+0530 I NETWORK [thread1] Socket recv() timeout 34.195.
121.130:27017
2019-07-27T14:25:59.666+0530 I NETWORK [thread1] SocketException: remote: (NONE
):0 error: SocketException socket exception [RECV_TIMEOUT] server [34.195.121.13
0:27017]
2019-07-27T14:25:59.667+0530 W NETWORK [thread1] Unable to reach primary for se
t Cluster0-shard-0
2019-07-27T14:25:59.667+0530 I NETWORK [thread1] Cannot reach any nodes for set
Cluster0-shard-0. Please check network connectivity and the status of the set.
This has happened for 2 checks in a row.
2019-07-27T14:25:59.749+0530 E QUERY [thread1] Error: connect failed to repli
ca set Cluster0-shard-0/cluster0-shard-00-00-jxeqq.mongodb.net:27017,cluster0-sh
ard-00-01-jxeqq.mongodb.net:27017,cluster0-shard-00-02-jxeqq.mongodb.net:27017 :

connect@src/mongo/shell/mongo.js:263:13
@(connect):1:6
exception: connect failed

C:\Users\Lakshminarayanan>

Seems to be firewall/Network issues or anti virus preventing your connection
Did you try from another location
It says cannot reach any nodes
Are you able to ping the host cluster0-shard-00-00-jxeqq.mongodb.net?