MongoDB not running on the provided host and port

MongoDB University M001: MongoDB Basics
#1

I am getting error “MongoDB not running on the provided host and port” , after downloading compass and connecting to as per below.
Please suggest.

##############################
Hostname: cluster0-shard-00-00-jxeqq.mongodb.net

Username: m001-student

Password: m001-mongodb-basics

Replica Set Name: Cluster0-shard-0

Read Preference: Primary Preferred
##############################

#2

Hi,
is the SRV Record field active or inactive?
Got the same error with this field enable

HTH Ralf

#3

Forgive me if you already did this, but did you make sure you’re not being blocked by a firewall?

https://university.mongodb.com/mercury/M001/2018_October/chapter/Chapter_1_Introduction/lesson/5963b30cc1da5a32116dc5b3/tab/5963b30cc1da5a32116dc5b4

#4

I just retried and it connected fine. I did not change anything, but worked.
Thanks for looking into it, Ralf, Matt.

Rama

1 Like
#5

I’m having this problem too. I did the firewall test with no problems, but I’m still getting the error message. I tried doing it with “SRV Record” checked and unchecked, no difference.

#6

Hi Kirstin_95006,

Have you tried everything mentioned here.
If you are still having trouble, let me know.

Thanks, Kanika

#7

Ok I tried all those and it failed at telnet. Getting that fixed is not something I can do today or tomorrow, so I’m going to have to drop out of the course for now and sign up for the next one. Thanks.

#8

Good Luck Kirstin_95006!
See you in the next offering!

Kanika

#9

I get the same message with the field disabled

#10

What to do for Ubuntu. Installation was smooth but doesn’t run. don’t know why. I am already running late. Planned to join for the next session.

#12

I am just going ahead to create a new FREE ATLAS CLUSTER to follow the course.

#13

same problem here: MongoDB not running on the provided host and port

#14

Hi @Demetriusdasilva,

Have you tried everything mentioned here .
If you are still having trouble, let me know.

Thanks, Kanika

#15

I have tried everything listed here How do check the network settings with the Admin?

#16

Is ping cluster0-shard-00-00-jxeqq.mongodb.net working for you?
Is telnet working?
Are you trying from office or home
Did you try from another location
You have to contact your admin/IT team to unblock the ports/firewalls if that is what is preventing you

#17

same issue for me.
when using corporate network, i have tried all the necessary test and it passed except the telnet…
when using raw internet i can’t even ping the host.

i cannot move on with the course…

#18

Hi @Desert_30505,

Were you able to resolve this issue?

Please let me know, if you still face same issue.

Thanks,
Sonali

#19

Not Really…
but i was able to connect to my local machine. i just installed mongodb and import the dump.zip i found from other thread

1 Like
#20

HI @Desert_30505,

Please share the screenshot of output when you run following commands in terminal:

telnet cluster0-shard-00-00-jxeqq.mongodb.net 27017

ping cluster0-shard-00-00-jxeqq.mongodb.net

Also, make sure you are connected to the home network and you are not connected to VPN.

Edit: I can see that you have completed chapter 1. :clap:
So if you have any questions there, please let me know.

Thanks,
Sonali

#21

Hi @Sonali_Mamgain,

The ‘ping’ is successful but the ‘telnet’ command says connection failed and could not open connection to the host.

Please advise.

Regards,
Preeti