Initially i was able to connect to sandbox cluster from mongo shell, after connecting to class cluster i'm not able to connect to sandbox cluster, i even checked the ipwhitelist, I have given allow access from anywhere

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Please help me, where I’m going wrong.

Hi @Manjunath_40298,

Your instincts are correct, IP address is not a problem here because I am able to connect to your cluster.

Please use the connection string mentioned below to connect to your Sandbox cluster. It must be the quotes in the connection string that is resulting in error.

mongo "mongodb+srv://sandbox-ylmbc.mongodb.net/test" -u m001-student -p m001-mongodb-basics

If the issue still persists, please feel free to get back to us.

Happy Learning :slight_smile:

Thanks,
Shubham Ranjan
Curriculum Support Engineer

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the issue still persists, PFA.

I am able to connect to your cluster without any issues
Try without quotes
Make sure no invalid characters/empty spaces while cut & paste of command

Hi @Manjunath_40298,

Are you still not able to connect to your cluster ?

One other user is facing the same issue, but he is able to connect to his cluster from Compass. Can you please check if you are also able to establish connection from Compass but not from mongo shell, so that I can go ahead and investigate this.

Thanks,
Shubham Ranjan
Curriculum Support Engineer

It was a firewall issue