I can't connect to Compass

Hello! I’m trying to connect to MongoDB Compass. I succesfully downloaded the last version, but when I launched it and after completing the fields as told in the course…

Server selection timed out after 10000 ms

Thanks in advance.
I also successfully verified http://portquiz.net:27017/

Regards, Andrea

Hi Andrea,

I got the same problem, did you get this resolved?

Regards,
Fabin

Hi,

Please check if you have firewall disabled - because if it’s not the case, it might be causing the issue.

If that doesn’t work, please try re-installing compass and let me know if the issue persists.

Thanks,
Muskan
Curriculum Support Engineer

Hello! Still with problems. I removed it and Installed it again.

Thanks, Regards, Andrea

Hello Fabin, still the same problem. How about you?

Hi @duernhoefer,

Possible scenarios where server selection timeout can happen include – if a network is down or there is firewall/anti-virus enabled or a primary node failure in a replica set - and you already seem to have checked your firewall.

Can you please share the connection string that you are using to connect?

Thanks,
Muskan
Curriculum Support Engineer

Hi Andrea,

Still having the same problems. Tried reinstalling, no luck.

Regards,
Fabin

Hi Muskan,

This is mine if it helps:

.

Regards,
Fabin

Hi @fabin,

I am able to connect using the same connection string without any issues.

Please make sure you are not behind a firewall or using your office network (VPN connection). Try connecting from your home network.

You may also refer to the following post and see if it helps:
https://discourse.university.mongodb.com/t/about-the-chapter-1-compass-connection-solution/845

Thanks,
Muskan
Curriculum Support Engineer

Hello! I will try this week end from my computer at home… Let me know Fabin if you found a solution. Thanks!

Hello, same problem from another computer…

Thanks

Hi @duernhoefer and @fabin

Can you please try to install Compass- 1.16.4 and see if this resolves the issue.

If the issue still persists then please get back to us.

Thanks,
Shubham Ranjan
Curriculum Support Engineer

Hello Shibham!! Now I could, downloading Compass 1.16.4

Thanks for your help!!

@fabin

HI Shubham,

Is there a Windows version I can use. I can’t seem to install the .deb version and cannot find one on the downloads page. The version there is 1.19.

Regards,
Fabin

Hi @fabin,

Please use this link to download Compass-1.16.4 for Windows. If the issue still persists please feel free to get back to us.

Thanks,
Shubham Ranjan
Curriculum Support Engineer