The previous forums had a pinned topic How to report Realm Cloud operational issues. Is this still the proper way to report operational issues?
I reported an urgent issue hours ago, making our service entirely unusable (issue # 5847), and I am still waiting to hear back.
I know we are on the standard $30 plan, but when we were selecting technology, you had, and a $200 Pro plan that we wanted to go for, and a self-hosting option that we considered a safety net. By the time we were ready, you had taken these two options away…