Error while playing Video Lecture

Videos unable to play. When I check the console I saw below error.

"Uncaught (in promise) DOMException "

What could be the problem ?

Hi @arjunamh,

I impersonated your account to check, I can still view the videos. Please share the screenshot with the console error so that we can take a look.

Kanika

Thank you for your response,

Below is the screen shot.

When I checked my mobile app there I can able to play the video.

Looking forward to hearing from you.

Thanks,

Arjun H

Seems like you are behind firewall which is restricting you from opening the video urls.

Can you please try from your home system/network?

Kanika

Hi Kanika,

I’m on my home network, yet not able to play the video.

I don’t think any firewall is restricting. Because I can play Videos from other learning sites too.

Thanks,

Arjun H

Hi @arjunamh,

I am unable to re-produce the video. Please share the screenshot what error you see after opening this url:

https://cdnapisec.kaltura.com/p/1858111/sp/185811100/playManifest/entryId/1_tr68knxq/flavorIds/1_j49vkgme,1_iy4kbhc5/format/applehttp/protocol/https/a.m3u8?referrer=aHR0cHM6Ly9jZG5hcGlzZWMua2FsdHVyYS5jb20=&playSessionId=c0968333-2578-731c-9b07-5d60e2a73000&clientTag=html5:v2.48.1&preferredBitrate=1500&uiConfId=28239621

This is the link for Basic Reads. Let me know which one works for you.

Kanika