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Does MongoDB Realm actually store my data in a specific DB?

I have a Realm app that is linked to a M10 MongoDB cluster.
Data sync between clients works and there are no errors in the logs.
I am in development mode and have reinitialized sync several times. In earlier versions of the Realm SDKs, all user data could be found in the database I specified in the Sync settings under development mode. Now, I cannot access the data anymore through Compass or atlas.

Is this expected behavior? In Compass I see a __realm_sync database but that does not contain the data in a readable format. Also I noted, that if development mode was disabled there would be no place where I set an actual database* where data should be synced to.

This behavior confuses me, is there anything I´m overlooking?

I have a similar issue. This is new for me, since yesterday.
It is like the sync connection between Realm and the Database in Atlas is broken.
I have logged a support ticket - but not having much luck from support.
Clients seem to be syncing to Realm OK. You can see new Collections at the Realm level but even tho i have Dev mode on … there seems to be no prorogation of change or data between Realm Servers and Atlas.

after resetting up a new realm app with a new cluster etc it worked for me again - but my other app is still broken. If we don´t get an answer here I´ll file an issue to support as well with my app.

There is likely some clue in the logs, either on the client side or on the server side - can you please share the logs please?

@Ian_Ward i could not find many errors, there are no errors coming when I start a session, but instead normal start/end logs. However I can see these logs in the history, but I´m not sure they are related to the issue I´m seeing ( realms are synced but not apparent in my db):


there are no mongodb/atlas services with sync enabled


the MongoDB-Realm translator is being shut down and will be restarted

Error syncing MongoDB write

Ian … i have shared the logs with support already …
i can send to you … if you tell me how you want them ?


Ian can you confirm . . that client data / schema is stored at the Realm Server before it is replicated to Atlas ?
and this data is used to service client requests without Atlas ?

As newly Client generated data and schema seems to be flowing up and down from the Realm Server to the Clients but is not seen at the Atlas level (in Dev mode btw)(i can see the new schema at the Realm Server). Consequently, it looks like connection between Realm Server and Atlas is not functioning.

@Damian_Raffell Thanks for the support link Damian - yeah I see some unexpected behavior on your cloud instance. I am reaching out to the operations team now, we will update your ticket shortly

Just to let you know …
I had the same issue : “there are no mongodb/atlas services with sync enabled”
For some reason this service stopped working, so the connection between Atlas and the Realm Server stopped working. Support found it eventually. No idea why it happened. It’s working again now … not sure what they did … they haven’t said yet. I had to terminate and restart Sync to flush some old meta data and delete an object from a Collection to trigger something and then data started replicating both ways.

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Thank you @Damian_Raffell. Since my app is still in development, taking the more radical step of recreating it worked for me. Next time I´ll have to approach the support. Tbh. I´m just very happy that this is not the expected behavior, meaning hat the data becomes invisible to MongoDB.

Hi Ian … did you find out what happened ? … support acknowledged a problem, it mysteriously started working again… but they never provided info on what the problem was or how i could deal with it.

It also looks like it has happened again to me !

@Damian_Raffell Are you wiping your local simulator/emulator every time you terminate/re-enable sync? If not, you need to be. Your issues appear to stem from schema errors, see error here:

{{error encoding document during initial sync: document is missing required field(s): [productid] }}.

I’d recommend fixing your schema to prevent these errors

@Ian_Ward speaking of that, is there a recommended approach how to handle client resets automatically ? I´m currently backing up and deleting the whole mongodb-realm folder on the iOS device which seems to work well for client resets.