Creating a new MongoDB Atlas Account, can't use my credential

The form indicates that my email already exists
when using

**Already have an account? login **
Option

I get an alert
Please provide a valid username and password

What can I do… need to solve this to continue the course

Hey @Jose_20145

To create a new account try this link
https://cloud.mongodb.com/user#/atlas/register/accountProfile

And if you have already registered and forgot you password you can reset it by inputting your email in the login form here
https://cloud.mongodb.com/user#/atlas/login

Hi @Jose_20145,

I would recommend you to first go to the login page and try the Forgot Password option and then reset your password if possible.

Or, if you cannot reset your password then what you can do is create another email id and then use that for registration.

If you still have any other query please feel free to get back to us.

Happy Learning :slight_smile:

Thanks,
Shubham Ranjan
Curriculum Support Engineer

2 Likes

Thanks natac13

I thought you can use your mongo university credential to sign up in mongo cloud… in my case was not possible so I had to use the second option and now I have cluster and university with two different credentials

Hi @Jose_20145,

For using the same e-mail id you will have to go through the sign-up process on the atlas cloud platform as well.

It is totally fine to have two credentials in this particular case. Let me know if you have any other issue.

Thanks,
Shubham Ranjan
Curriculum Support Engineer