Auto Reconnect Error in MongoDB Cloud

Sir/ Madam,

I am facing Auto Reconnect error while using MongoDB cloud from a long time. I being a new user of Cloud/ MongoDB Cloud Services thought that this is due to the fact that I am using a shared cluster . Or may be it is a problem of MongoDB cloud services.
But now I am finding that this may be due to the fact that I am using a laptop having Windows 10.
Please advise how to take care of Auto Reconnect problem.

Thanks and Regards